Shipping policy

Shipping Policy

At Perfume Wholesale, we strive to provide a seamless and efficient shipping experience for all our customers. Below, you’ll find detailed information about our shipping process, delivery times, and other important details.

1. Processing Time

All orders are processed within 1-2 business days of being placed. Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been processed and shipped, you will receive a confirmation email with your tracking details.

2. Shipping Time

We offer reliable delivery services, ensuring your order reaches you promptly. Shipping typically takes 5-7 business days depending on your location. Please note that delivery times may vary due to external factors such as carrier delays or weather conditions.

3. Shipping Rates

Shipping costs will be calculated at checkout based on the weight and destination of your order. For larger wholesale orders, shipping rates may differ, and our team will provide you with the necessary details.

4. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor the progress of your delivery in real time. If you do not receive your tracking information, please contact us at info@perfumewholesale.co.uk.

5. Delivery Terms

  1. Address Accuracy:
    Please ensure that your shipping address is entered correctly at checkout. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

  2. Missed Deliveries:
    If delivery is attempted but missed, it is the customer’s responsibility to arrange a re-delivery with the courier.

  3. Failed Deliveries or Returns to Sender:
    Orders returned to us due to an incorrect address, failure to collect, or refusal of delivery may incur additional shipping fees for resending the order.

6. International Shipping

We offer international shipping to select countries. International delivery times and costs vary based on the destination. Customs duties or taxes (if applicable) are the responsibility of the customer.

7. Delayed or Lost Shipments

While we strive to ensure timely delivery, delays may occur due to unforeseen circumstances. If your order is significantly delayed or appears to be lost, please contact us at info@perfumewholesale.co.uk. Our team will assist you in resolving the issue promptly.

8. Damaged Items

If your order arrives damaged, please contact us within 48 hours of receiving the package. Email info@perfumewholesale.co.uk with your order number and photos of the damaged items. We will arrange a replacement or refund as appropriate.

9. Returns on Delivered Items

If you wish to return an item, please refer to our Return and Refund Policy for details on eligibility and procedures.

10. Contact Us

If you have any questions or concerns about shipping, feel free to reach out to us:
Email: info@perfumewholesale.co.uk

Thank you for choosing Perfume Wholesale! We look forward to delivering your favorite fragrances to your doorstep.