Refund policy

At Perfume Wholesale, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we’re here to help. Please read our detailed Return and Refund Policy below to ensure a smooth and transparent process.

1. Return Eligibility

We accept returns under the following conditions:

  • The item must be returned within 30 days of receiving your order.
  • The product must be unopened, unused, and in its original packaging.
  • The item must be in resalable condition with all seals, labels, and protective coverings intact.
  • Clearance or sale items are non-refundable, unless they are defective or damaged upon receipt.

2. Process for Returning an Item

To return a product, follow these steps:

  1. Contact Us
    Email us at info@perfumewholesale.co.uk with the following information:

    • Your name and contact details.
    • Order number.
    • Reason for the return (e.g., wrong item received, damaged item, etc.).
    • Photos of the item (if it is defective or damaged).

  2. Receive Return Authorization
    Once your return request is approved, you will receive a Return Authorization Number (RAN) and detailed instructions for shipping the item back to us.

  3. Ship the Product
    Pack the product securely to avoid damage during transit. Include your RAN and a copy of your invoice in the package. Ship the item to the address provided in the return authorization email.

    Note: Customers are responsible for the shipping cost unless the item was damaged, defective, or incorrectly sent.

  4. Inspection and Refund
    Upon receiving your return, we will inspect the item. If it meets the eligibility criteria, your refund will be processed within 7-10 business days.

3. Refund Policy

We offer refunds under the following conditions:

  1. Refund Amount

    • For eligible returns, we will issue a full refund of the purchase price, excluding shipping fees (if applicable).
    • Refunds for damaged, defective, or incorrect items will include the original shipping cost.

  2. Refund Method

    • Refunds will be processed using the original payment method used at checkout.
    • If your payment method is no longer active (e.g., an expired credit card), contact us at info@perfumewholesale.co.uk to arrange an alternative refund method.

  3. Processing Time

    • Once approved, refunds will be processed within 7-10 business days, depending on your bank or payment provider.

4. Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 48 hours of receiving your order.

  • Email info@perfumewholesale.co.uk with your order details and photos of the damaged item.
  • We will replace the item or offer a refund, including shipping costs, at no additional expense to you.

5. Exchanges

We do not offer direct exchanges at this time. If you wish to exchange an item, please return the product for a refund and place a new order for the desired item.

6. Non-Returnable Items

The following items are not eligible for return:

  • Opened or used products.
  • Clearance or sale items (unless defective).
  • Items not in their original packaging or missing parts.
  • Fragrance samples or testers.

7. Additional Notes

  • Unauthorized Returns: Items returned without prior authorization will not be accepted or refunded.
  • Lost Packages: We are not responsible for returns lost in transit. Please use a tracked and insured shipping method.
  • International Returns: Customers outside the UK are responsible for return shipping costs, including any applicable customs fees.

8. How to Contact Us

For any questions or concerns regarding your return or refund, please reach out to us at:
Email: info@perfumewholesale.co.uk
Our team will respond to your inquiry within 1-2 business days.